Customer information, privacy and communications.
Effective Date: 30 August 2026
Depending on how you interact with us, we may collect contact information such as your name, phone number, WhatsApp number and email address.
We may collect service information including the service address, type of cleaning service requested, preferred date and time, and special instructions.
We may receive communications and enquiries you voluntarily provide through WhatsApp, phone, email or website contact forms.
We may collect limited technical information such as browser type, pages visited and basic website usage information to maintain and improve our website.
We use information to respond to enquiries, discuss and confirm service requirements, schedule appointments, provide services, communicate about bookings, follow up on service quality, improve our website and customer experience, maintain business records, and comply with applicable legal requirements.
We do not sell your personal information to third parties.
GB Homevera may use WhatsApp as a primary communication channel for enquiries, bookings, appointment coordination and customer support.
When you contact us through WhatsApp, the information you provide is shared with GB Homevera through the WhatsApp platform. Your use of WhatsApp is also subject to WhatsApp's own terms and privacy policies.
We may share relevant information only when reasonably necessary to provide the requested service, including with GB Homevera service personnel, technology/hosting/communication providers assisting our business, or where disclosure is required by applicable law or valid legal process.
We do not sell customer personal information.
To provide cleaning services, we may require the address where the service is to be performed.
If our website displays a map or service-area information, this does not mean GB Homevera automatically collects your precise device location.
We retain customer and booking information only for as long as reasonably necessary for providing and managing services, customer support, business records, accounting and legal requirements, resolving disputes, or protecting legitimate business interests.
You may request deletion of personal information you have provided, subject to information that we may be required to retain under applicable law.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure. However, no method of internet transmission, electronic storage or mobile communication can be guaranteed to be completely secure.
Subject to applicable law, you may request access to personal information you have provided, correction of inaccurate information, deletion where legally permitted, information about how your data is handled, and opt-out of promotional communications.
GB Homevera's services are intended for adults arranging household or related services. We do not knowingly request or collect personal information directly from children for the purpose of booking our services.
We may update this Privacy Policy from time to time. Updated versions will be published with a revised effective date.
For questions, requests or concerns relating to this Privacy Policy, please contact us using the details below.
Legal Notice: This Privacy Policy is intended as general website information and does not constitute legal advice. GB Homevera may obtain professional legal advice to ensure compliance with applicable Indian data-protection and other laws.